Customer Value Lead

Job summary

OUR MISSION At Omn***, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved. We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that.

Benefits

Qualifications

• X] DAYS IN OFFICE, UNABLE TO PROVIDE VISAS, ETC), IF IN YOUR APPLICATION YOU PROVIDE DETERMINISTIC CHECK-BOX CONFIRMATION THAT YOU DO NOT MEET THE HARD-SPECIFIED
• DETERMINISTIC (NOT AI OR SUBJECTIVE) AUTOMATIC REJECTION CRITERIA ARE IN PLACE.
• Find more English Speaking Jobs in United Kingdom on Arbeitnow

Responsibilities

• You'll build deep, long-term relationships with your champions and become a trusted advisor to stakeholders at every level, from procurement managers up to CFOs.
• You'll be the internal voice of the customer, working closely with both technical and commercial teams to keep Omn*** customer-centric at its core.
• There's no fixed playbook yet: you'll help write it.
• WHAT YOU'LL DO
• Own a revenue number: You'll carry an NRR quota covering both expansion and retention across your enterprise book.
• You'll multi-thread across each account, building genuine trust across multiple stakeholders, and you'll be the person customers call when something goes wrong or when they're thinking about what's next.
• Build the playbook from scratch: There's no fully built playbook yet - you'll help shape it.
• You'll feed that signal directly to Product and Revenue leadership, surfacing what's blocking adoption, what's driving expansion, and where we should be investing.
• You'll define the commercial rhythms and processes as you go, working directly with Abs, Ben, and Rebe.
• You'll be as close to the product roadmap as anyone outside Product itself: what you hear from customers directly shapes what gets built next.

Skills

Degrees

Languages

Industry

Company size

Contract length