Jobs / Hac***
Customer Success Manager, EMEA
Hac*** · London
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LondonRemote
Remuneration
Not specified
Location
London
Visa sponsorship
Sponsors visa
Job summary
Hac*** is a global leader in Continuous Threat Exposure Management (CTEM). The Hac*** Platform unites agentic AI solutions with the ingenuity of the world’s largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems.
Benefits
Of remote work.Health (medical, vision, dental), life, and disability insurance*Equity stock optionsRetirement plansPaid public holidays and unlimited PTOPaid maternity and parental leaveLeaves of absence (including caregiver leave and leave under CO's Healthy FamiliEmployee Assistance ProgramEligibility may differ by countryWe're committed to building a global team!For certain roles outside the United States, India, the U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (E
Qualifications
- security priorities, and platform capabilities while maintaining momentum toward desired outcomes.
- Manage a portfolio of customer accounts throughout the customer lifecycle, including onboarding, adoption, renewal, and program expansion.
- Serve as the primary liaison between customers and internal teams including Sales, Product, Engineering, Marketing, and Support to ensure customer
- and milestones are successfully achieved.
- Support customer escalations and facilitate resolution of issues, including hacker-customer mediations when necessary, while maintaining clear communication and customer trust.
- Deliver executive business reviews, strategic presentations, and customer training sessions that demonstrate the value of Hac*** services and progress toward customer security objectives.
- Advocate for customers by gathering feedback, identifying opportunities for product improvement, and contributing to enhancements in the customer experience.
- Contribute to the continued refinement and evolution of Hac***'s Customer Success methodologies and best practices.
- MINIMUM
- 5+ years of experience in Customer Success, Technical Account Management, Professional Services, Security Services, or a related customer-facing role.
- Experience managing customer relationships and driving successful outcomes across multiple accounts simultaneously.
- Working knowledge of cybersecurity fundamentals, including vulnerability management, security operations, cloud
Responsibilities
- Success in the Customer Success Manager role will be accomplished by delivering on the
- below in alignment with the Values and Principles that define how we work at Hac***.
- Apply First Principles Problem Solving to understand customer objectives, identify root causes of challenges, and develop practical solutions that drive successful security program outcomes.
- Use Data-Driven Decision Making to analyze program performance, deliver benchmarking and actionable insights, and help customers make informed decisions about their security programs.
- Demonstrate AI First thinking by leveraging AI-powered
Skills
CommunicationLeadershipProject Management
Degrees
Associate
Work schedule
Night
Travel
Travel
Industry
DefenseEnergyInsuranceMediaPublic-sectorSaas
Company size
Enterprise