Customer Success Architect

Job summary

<div class="content-intro"><p><strong>About Mix***</strong></p> <p>Mix*** turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mix***’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence.

Benefits

Responsibilities

• For large enterprise customers, post onboarding, you will also continue alongside the Account Managers to drive data trust and product adoption for 100+ end user teams through a change management rollout approach.</p>
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• li>Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes</li>
• li>Own the customer’s success with Mix*** — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics</li>
• li>Own onboarding and data health for your assigned customers/projects, including ongoing enhancements to their data quality and overall
• Tech stack
• integration</li>
• li>Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mix*** deployments, and improve data trust</li>
• li>Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices</li>
• li>Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects</li>
• li>Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues</li>
• li>Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects</li>

Skills

Degrees

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Industry

Company size