Jobs / Tai***
Customer Reliability Engineer
Tai*** · Germany
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GermanyRemote
Remuneration
Not specified
Location
Germany
Visa sponsorship
Sponsors visa
Job summary
<div class="content-intro"><p><strong>About Tai*** </strong></p> <p>Tai*** is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tai*** each day to protect their networks, share access to internal tools, and more.
Benefits
The salary range displayed on each job posting represents the target range for aStrong></p>And that flexibility in how and when you work empowers our team to integrate worLi><strong>Comprehensive groupWith no waiting period.Strong>Take advantage of coverage for health, vision, dental, and more for you aLi><strong>Remote first company</strong>—most of our teams work fully remotely.Some roles require in-office collaboration depending on team needs, which will bLi><strong>Employer-funded retirement contributions.Li><strong>Connect with other Tailscalars IRL.We support intentional in-person connection through team travel and distributedLi><strong>Paid time off and a healthy work-life integration.
Qualifications
- strong></span></h3>
- li>4+ years in a technical support or escalation role at a SaaS or infrastructure company, with demonstrated ownership of escalated/enterprise-tier accounts.</li>
- li>A genuine problem-solver who gets energy from untangling hard, ambiguous technical issues</li>
- li>Comfortable owning a live, high-stakes customer call: staying calm, building trust, and communicating clearly with a frustrated or technical customer under pressure.</li>
- li>Hands-on networking experience in production or homelab environments: TCP/IP, routing, DNS, firewalls, NAT, VPNs, load balancers.</li>
- li>Deep familiarity with overlay networking concepts — WireGuard, UDP hole punching, STUN — and comparable VPN/networking products.</li>
- li>Code-level debugging capability: can read Go source, reason about goroutines/locks/channels, read pprof CPU/heap profiles, and understand network interface semantics.</li>
- li>Comfortable with infrastructure concepts: cloud IaaS, CI/CD pipelines, containerized applications, and Kubernetes debugging.</li>
- li>Strong systems administration
- em><strong data-stringify-type="bold"><em data-stringify-type="italic">We encourage you to help us break that statistic!</em></strong></p>
- p><strong>
Responsibilities
- strong></span></h3>
- li>Own high-severity, post-sales technical escalations from intake through resolution or engineering handoff.
- This includes deep-dive investigations and reproduction of difficult-to-isolate bugs.</li>
- li>Get on calls with customers, pull logs, and communicate with the customer about leading theories.</li>
- li>File and track issues for confirmed bugs, keeping the ticket/issue link intact so engineering retains full customer context.</li>
- li>Partner with Support, CSE, and Product/Eng, while staying within this team's scope.</li>
- h3><span style="font-size: 12pt;"><strong>
Degrees
Associate
Languages
Arabic
Work schedule
On-call
Travel
Travel
Industry
EnergySaas
Company size
EnterpriseSmb