Customer Reliability Engineer - Infrastructure

Job summary

LOCATION Remote (United States); Austin; Boston; Columbus, OH; Miami; New York City; Philadelphia; Pittsburgh; Raleigh; Washington D. EMPLOYMENT TYPE Full time LOCATION TYPE Remote DEPARTMENT Customer Ast*** empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®.

Benefits

Qualifications

• CRE get the opportunity to interface with customers from a variety of industries across different cloud providers, and all with different expectations.
• Your contributions will directly impact customers' success with using the Ast*** products, and you will be able to help make meaningful improvements to the customer experience.
• WHAT YOU GET TO DO:
• Provide solutions to customers to make them successful using our products.
• Troubleshoot customer environments and engage in active triaging with customers
• Participate in on-call rotation for weekend coverage
• Provide feedback to the product development teams on customer needs and pain points.
• Build out our monitoring and alerting systems.
• Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible.
• Help direct the architecture of the products and contribute where possible.
• Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production.
• Participate remotely within a fully distributed team.

Responsibilities

• The Ast*** Customer Reliability Engineering (CRE) team is responsible for the success of our customers' usage of our managed Airflow service.
• The CREs are responsible for operating, monitoring, and maintaining the platform to ensure availability, predictability, and reliable operations.
• As an infrastructure specialist within the team, you will focus on the reliability of the underlying cloud infrastructure and Kubernetes clusters.

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