Cloud Support & DevOPS Engineer

Job summary

Kor*** is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kor***’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide.

Qualifications

• Kor*** is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents.
• Kor*** is seeking an experienced Cloud Support & DevOps Engineer specializing in VoIP/SIP to join our Voice Operations & Support team.
• as applicable to voice infrastructure.
• Incident Management & On-Call Support
• Provide on-call support for voice infrastructure incidents, including weekend and after-hours response.
• Drive timely root cause analysis and post-incident reviews for voice platform outages.
• Maintain operational runbooks and escalation procedures.
• Collaboration & Stakeholder Communication
• Partner with Platform Engineering, Release Management, InfoSec, and enterprise customer teams.
• Communicate incident status, risk, and resolution timelines clearly to technical and non-technical stakeholders.
• REQUIRED
• MUST HAVE:

Responsibilities

• In this role, you will be responsible for the design, deployment, and ongoing maintenance of enterprise-grade Voice over IP systems that power conversational AI experiences for our global customer base.
• You will operate at the intersection of cloud infrastructure, real-time communications protocols, and DevOps automation — ensuring high availability, performance, and security across multi-cloud environments.
• VoIP System Design & Implementation
• Design, deploy, and maintain VoIP infrastructure using FreeSWITCH, RTPengine, Asterisk, FreePBX, Vicidial, and IVR platforms.
• Configure FreeSWITCH for new product deployments and enterprise customer onboarding.
• Ensure high availability, reliability, and horizontal scalability of VoIP services.
• Manage PRI Cards, PRI Gateways, Analog Gateways, and PSTN connectivity.
• Cloud Infrastructure & DevOps
• Deploy and manage VoIP systems across AWS, Azure, and GCP; optimize cloud resources for cost and performance.
• Administer Kubernetes clusters (EKS, AKS, GKE) hosting VoIP microservices.
• Build and maintain CI/CD pipelines using Jenkins and Ansible for automated deployments.
• Author and maintain Shell scripts for operational automation and runbook execution.

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