Cloud/Platform Operations Manager

Job summary

Bai*** OVERVIEW With approximately $225 billion of assets under management, Bai*** is one of the world’s leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets.

Benefits

Qualifications

• 8+ years of experience in cloud infrastructure or platform operations, with at least 2 years in a leadership role.
• Strong hands-on experience administering and supporting production Kubernetes environments, including cluster operations, troubleshooting, upgrades, networking, storage, ingress, and workload management.
• Demonstrated ability to independently diagnose and resolve complex Kubernetes platform issues in production.
• Strong hands-on experience with AWS, including IAM, networking, account structure, and governance controls.
• Proven experience managing AWS guardrails, policies, and access controls at scale.
• Experience with Kubernetes observability and operational tooling (such as Prometheus, Grafana, CloudWatch, Fluent Bit, or similar).
• Deep operational experience running and supporting Kubernetes environments in production.
• Experience leading ticket-based support or operations teams with high request volume.
• Strong incident management and escalation handling experience.
• Demonstrated ability to lead teams focused on execution, reliability, and service delivery while remaining technically engaged.
• Excellent communication and stakeholder management
• and geographic location.

Responsibilities

• This role is responsible for ensuring platform stability, enforcing cloud governance and guardrails, and delivering responsive, high-quality support to internal users.
• Operational Leadership & Service Delivery
• Own the day-to-day operations of AWS and Kubernetes environments, ensuring reliability, availability, and performance.
• Provide technical leadership and hands-on support for complex Kubernetes and cloud infrastructure issues.
• Lead a ticket-driven support model, prioritizing and ensuring timely fulfillment of internal user requests.
• Establish and enforce SLAs/SLOs for platform support and operational responsiveness.
• Drive a culture of execution, accountability, and customer service within the team.
• AWS Governance, Guardrails & Policy Enforcement
• Define, implement, and enforce AWS guardrails, IAM policies, and governance frameworks.
• Ensure proper account structure, access controls, cost controls, and compliance standards.
• Partner with security teams to enforce best practices and reduce risk across the platform.
• Continuously audit and improve cloud policy adherence.

Skills

Degrees

Work schedule

Industry

Company size

Contract length