Casework Officer

Job summary

Job Summary This role sits within the Inquiries and Major Casework team, part of the Appeals Service. The team manages high profile planning appeals and inquiries that often attract significant public, media, and ministerial interest. Our work supports communities, local authorities, and inspectors by ensuring complex cases are handled accurately, fairly, and within required timescales.

Benefits

Qualifications

• Our work supports communities, local authorities, and inspectors by ensuring complex cases are handled accurately, fairly, and within required timescales.
• If you are motivated by varied work, a strong sense of purpose, and being part of a supportive team delivering an important public service, this role offers a meaningful opportunity to make a real impact.
• of individual business units - the details of which can be discussed with candidates if invited to attend an interview.
• Person specification
• We will assess your application against the Essential Criteria listed:
• Essential Criteria
• Experience managing a busy, varied workload with competing priorities
• Communicates clearly and delivers high-quality customer service
• Maintains accurate records with attention to detail and compliance
• Builds effective relationships across teams and with stakeholders
• Adapts quickly, seeks improvement, and supports flexible working
• For guidance on how to structure your application please visit: About the application process , Civil Service Careers

Responsibilities

• As a Casework Officer, you will play a key role in ensuring the inquiry process runs smoothly from start to finish.
• You will work with a wide range of stakeholders and make a direct contribution to decisions that shape communities and the built and natural environment.
• You will manage a varied caseload of inquiry appeals, coordinating documentation, timetables, and virtual case management events.
• Make sure to show how your experience matches the essential criteria of the job you're applying for.
• Type or paste this information into the 'Employment History' box in the online application.
• You can't attach your CV.
• A Personal Statement (500 max): The personal statement lets you explain why you're a good fit for the job in more detail.
• Use it to show how you meet the essential criteria listed in our advert.
• A Statement against the Lead Sift Criteria (250 words max): This statement should give evidence against the Lead Sift Criteria listed below.
• If there are many applications, we might use a lead sift.
• This means we'll first check if you meet the key requirement listed below.
• If you don't, we won't review the rest of your application.

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