Business Intelligence System Administrator (Application Engineer)

Job summary

Department Overview: The mission of the Information Technology Group (ITG) is to develop, implement, and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish its missions.

Benefits

Qualifications

• Ensure that all system changes are documented in our change management system.
• Security: Coordinate with the system architect on the maintenance of security groups, workspaces, data gateway connections, and external partner user access.
• Maintain documentation in the service management system for all security-related changes.
• Access: Troubleshoot and advise on user access requests.
• Act as a subject matter expert on Fabric User Group entitlements.
• Submit access requests on behalf of customers on request via the IAM system.
• Support external partners in resolving access requests and issues.
• Deployment: Support deployment pipelines by coordinating with DevOps vendors, architecture, and pipeline owners to ensure continuous deployment capability.
• Incident Management: Work with developers and report users to resolve configuration issues as needed.
• Coordinate with team leadership on incident management, disaster recovery planning, and execution.
• Work with the PCAS team leader to communicate planned and unplanned outages.
• Vendor Coordination: Work with Microsoft Support vendors to assist in resolving any issues that cannot be resolved internally and to implement new services.

Responsibilities

• of Position:
• This role primarily focuses on managing Microsoft Fabric capacities and SAP BusinessObjects environments, with a secondary responsibility for IBM Cognos Analytics systems.
• This includes the installation, configuration, administration, and maintenance of these systems, which are leveraged in a 24x7, multi-server environment.
• Microsoft Fabric Administration
• Overall responsibility for administering the centrally managed BIAA Microsoft Fabric capacities.
• This work will require close collaboration with other administrators, architects, and stakeholders in analytics and engineering solutions.
• Documentation: Maintain system administration documentation, ensuring that new processes are documented or scripted.
• Performance: Monitor system health, performance, CPU utilization, and storage utilization.
• Resolve issues for optimal availability and performance.
• Planning: Assist architects and product owners in the maintenance of system roadmaps for capability enablement and capacity management.
• Provisioning: Set up workspaces and apply security configurations as directed by product owners and architecture.
• Configuration: Update system configurations, enabling or disabling features as appropriate and directed.

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