Business Analyst

Job summary

Tyl***’ Colorado Enterprise is the organization behind eGovernment services in the State of Colorado. We are a talented team of software engineers, designers, and project managers who are dedicated to improving the lives of Colorado citizens through the digital applications that we build on behalf of our governmental partners in Colorado.

Qualifications

• and our portfolio of digital government services.
• This role will help ensure alignment between business objectives, customer needs, and technical delivery.
• The ideal candidate will collaborate with cross-functional teams—including implementation, security, product development, and QA—to gather
• analyze business processes, and support the delivery of effective, customer-focused solutions.
• This role is responsible for facilitating stakeholder engagement, documenting business and technical
• supporting risk and release management activities, and ensuring clear communication throughout the solution lifecycle to drive transparency and successful outcomes.
• are clearly defined and solutions are delivered on time and aligned with customer expectations.
• across customer support, operations, implementation, and service delivery functions, ensuring alignment with contractual obligations and operational objectives.
• Partner with business leaders, account teams, support teams, and technical stakeholders to identify key SLA metrics, reporting needs, data sources, and performance thresholds.
• Translate operational goals and contractual
• into clear reporting logic, dashboards, scorecards, and recurring performance reports that support data-driven decision making.
• Lead customer interviews, workshops, and discovery sessions with state agencies to elicit, analyze, validate, and document functional and technical

Responsibilities

• Define, document, and maintain SLA reporting

Skills

Certifications

Degrees

Industry

Company size