BI Technical Lead

Job summary

About AI & Analytics: Artificial intelligence (AI) and the data it collects and analyzes will soon sit at the core of all intelligent, human-centric businesses. By decoding customer needs, preferences, and behaviors, our clients can understand exactly what services, products, and experiences their consumers need.

Benefits

Qualifications

• By decoding customer needs, preferences, and behaviors, our clients can understand exactly what services, products, and experiences their consumers need.
• We are seeking an experienced BI Technical Lead to drive the Customer & Corporate Analytics portfolio within a large-scale Data & AI Managed Services engagement.
• The ideal candidate will possess deep expertise in Tableau, Power BI, GCP BigQuery, and analytics delivery, with strong experience in customer operations, contact center analytics, and corporate reporting.
• Drive SAP HANA to GCP BigQuery dashboard migration initiatives, including data source redesign, semantic layer modernization, validation, and certification.
• into technical solutions.
• Provide technical leadership to offshore BI developers and data engineers, ensuring quality, scalability, and performance optimization.
• Assess reporting and analytics impacts from customer experience transformation initiatives, including contact center migrations such as Genesys Cloud.
• Establish semantic layer standards, data governance practices, data catalog certification, observability, and reporting quality controls.
• Maintain delivery roadmaps, monitor milestones, and manage dependencies across multiple analytics workstreams.
• Ensure compliance with security, governance, SOX, data quality, and regulatory reporting
• What you need to have to be considered
• 15+ years of experience in Business Intelligence, Analytics, and Technical Leadership roles.

Responsibilities

• In this role, you will:

Skills

Degrees

Industry

Company size