Jobs / Ame***
Analyst, Detection Operations, Internal Fraud
Ame*** · Charlotte, NC
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Charlotte, NC65,500-65,500 USD/yearlyHybrid
Remuneration
65,500-65,500 USD/yearly
Location
Charlotte, NC
Visa sponsorship
Sponsors visa
Job summary
Job Description The Analyst, Detection Operations supports the daily execution of the Internal Fraud Center of Excellence (IFCOE) alert review and referral processes. Reporting to the Director of Detection Operations, responsible for reviewing alerts and identifying potential incidents of internal fraud, misconduct, or policy violations.
Benefits
That support your holistic well-being so you can be and deliver your best.Competitive base salariesBonus incentives6% Company Match on retirement savings planFree financial coaching and financial well-being supportComprehensive medical, dental, vision, life insurance, and disabilityFlexible working model with hybrid, onsite or virtual arrangements depending on20+ weeks paid parental leave for all parents, regardless of gender, offered forFree access to global on-site wellness centers staffed with nurses and doctors (Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesFor a full list of Team Amex
Qualifications
- and quality standards
- Follow established processes to ensure timely handling and escalation of high-risk alerts
- Identify trends or patterns and share observations to support proper handling and resolution of alerts
- Ensure strict confidentiality and objectivity when handling sensitive colleague related matters
- Support continuous improvement of fraud detection and referral processes
- Assist in meeting operational targets, including service level adherence and timely escalation of high-risk incidents
- Support implementation of new rules, thresholds, or monitoring enhancements as directed by leadership
- History of high performance with demonstrated adaptability to excel in a fast-paced environment, adjust to shifting priorities and manage others through change
- Bachelor’s degree or equivalent experience in Risk Management, Compliance, or related field
- 5+ years of experience in fraud operations, risk, compliance, or investigative support roles
- Ability to effectively prioritize tasks and maintain focus on high-impact, critical issues
- Strong written and verbal communication
Responsibilities
- Reporting to the Director of Detection Operations, responsible for reviewing alerts and identifying potential incidents of internal fraud, misconduct, or policy violations.
- Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals
- Conduct initial assessments to determine credibility, severity, and appropriate escalation and or referral paths
- Prepare clear and well documented alert summaries and supporting materials for referral to investigations
- Maintain accurate case records in accordance with internal policies, regulatory
Skills
CommunicationCustomer ServiceExcelLeadership
Degrees
AssociateDegree
Work schedule
On-call
Industry
BankingEnergyInsurancePublic-sector
Company size
EnterpriseSmb
Security clearance
Confidential