AI LLM Engineer

Job summary

We are seeking an experienced AI / LLM Engineer to join our Data-Driven Customer Insights team and lead innovative Large Language Model and AI‑driven capabilities. In this role, you will contribute to the OneCustomer product, an AI-driven initiative at Boe*** aimed at transforming how we engage with healthcare professionals and internal stakeholders.

Qualifications

• We are seeking an experienced AI / LLM Engineer to join our Data-Driven Customer Insights team and lead innovative Large Language Model and AI‑driven capabilities.
• and objectives for each product release, and align AI capabilities with business goals
• Manage vector databases and knowledge graphs supporting AI and RAG workflows.
• Implement and operate observability systems, covering monitoring, logging, performance tracking, error detection, and dashboards for real‑time traceability and business/compliance visibility of AI components.
• Collaborate with MLOps, QA, Data Science, and Product teams to ensure proper configuration, robust testing and continuous improvement of LLM-based features.
• Engineer compliance‑aligned prompts and system rules to reduce false positives and ensure market safety.
• Integrate user feedback loops to continuously refine prompts, models, personas, and ontologies.
• Proven experience in DevOps environments building AI/ML solutions , including work with LLMs, RAG pipelines, or knowledge graphs.
• Demonstrable experience in AI application development using no-code/low-code platforms or configuring off-the-shelf solutions together with external partners.
• Deep understanding of LLM architecture (transformers, embeddings, RAG, multimodal models) and experience fine‑tuning LLMs (LoRA, QLoRA, custom datasets).
• Proven knowledge of ontology management, schema design, and prompt debugging/validation.
• Hands‑on MLOps deployment , model optimization techniques (quantization, compression, inference acceleration) and CI/CD experience.

Responsibilities

• In this role, you will contribute to the OneCustomer product, an AI-driven initiative at Boe*** aimed at transforming how we engage with healthcare professionals and internal stakeholders.
• Lead all LLM‑related activities, including prompt engineering, compliance‑rule prompts, user‑feedback integration, parameter tuning, data‑structure understanding, model/API version upgrades.
• Collaborate with cross-functional teams to understand the

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