Agile Program Manager

Job summary

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology.

Benefits

Qualifications

• If you are passionate about driving strategic outcomes through disciplined Agile delivery, and you thrive in complex, fast-moving environments where technology, people, and process intersect, this role was built for you.
• from technical leads on each strategic and operational improvement initiative to ensure the proper communication and change management plan is in place for each deployment
• Develop delivery roadmaps, initiative charters, and status reporting artifacts that give stakeholders consistent, honest visibility into the health of each workstream
• Lead stakeholder communications across technical and non-technical audiences, translating delivery complexity into clear language without losing important operational detail
• Coordinate cross-functional dependencies between ITSM Administrators, Application Developers, Platform Engineers, and external vendors across concurrent strategic and operational improvement initiatives
• Manage risk identification and mitigation planning across the initiative portfolio, escalating appropriately and driving resolution with urgency
• Apply strong influencing and negotiating
• from technology support groups to ensure the proper knowledge articles are created for internal employees and the customer-facing service portal
• Identify existing knowledge sources within the organization that need to be incorporated into the Service Knowledge Management System as part of initiative closure activities
• Identify user groups, audiences, and integration points for knowledge management activities required within each initiative, ensuring knowledge assets reach the right people in the right format
• Review net-new knowledge articles submitted through delivery workstreams prior to publication, verifying accuracy and alignment to initiative outcomes
• Collate knowledge

Responsibilities

• The impact you will have:
• As an Agile Program Manager for Managed Services, you will own a portfolio of strategic and operational improvement initiatives delivered by our team of ITSM Administrators and Application Developers.
• You will be accountable not only for delivery execution, but for the communication, change management, and stakeholder alignment that make every initiative land successfully.
• What you'll do:

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